ISO 10019:2005 pdf download.Guidelines for the selection of quality management system consultants and use of their services.
4.1.2 Role of the consultant
The selection process should take into account the role of the quality management system consultant in the quality management system realization (see Annex A). The consultants role generally includes the following:
a) assisting the organization to ensure that the design and the implementation of the quality management system is suited to the organizations culture, characteristics, level of education and specific business environment:
b) illustrating the concepts concerning quality management in a clear and understandable way throughout the organization, paying special attention to the understanding and adoption ol quality management principles:
c) communicating with all relevant individuals, at all levels, involving them actively in the quality management system realization;
d) advising and supporting the organization in identifying the appropriate processes needed fur its quality management system and defining the relative importance, sequence and interaction of those processes:
e) assisting the organization in identifying needs for documentation essential to ensure the effective planning. operation and control of its processes:
f) evaluating the effectiveness and efficiency of the quality management system processes to stimutate the organization to look for opportunities for improvement;
g) assisting in promoting a process approach and continual improvement of the quality management system within the organization:
h) assisting in identifying the training needs to enable the organization to maintain the quality management system:
i) assisting the organization, where applicable, to identify the relationship between its quality management system and any other relevant management system (e.g. environmental or occupational health and satety) and tacilitate the integration of such systems.
The selection process should take into account the role of the quality management system consultant in the quality management system realization (see Annex A). The consultants role generally includes the following:
a) assisting the organization to ensure that the design and the implementation of the quality management system is suited to the organizations culture, characteristics, level of education and specific business environment:
b) illustrating the concepts concerning quality management in a clear and understandable way throughout the organization, paying special attention to the understanding and adoption ol quality management principles:
c) communicating with all relevant individuals, at all levels, involving them actively in the quality management system realization;
d) advising and supporting the organization in identifying the appropriate processes needed fur its quality management system and defining the relative importance, sequence and interaction of those processes:
e) assisting the organization in identifying needs for documentation essential to ensure the effective planning. operation and control of its processes:
f) evaluating the effectiveness and efficiency of the quality management system processes to stimutate the organization to look for opportunities for improvement;
g) assisting in promoting a process approach and continual improvement of the quality management system within the organization:
h) assisting in identifying the training needs to enable the organization to maintain the quality management system:
i) assisting the organization, where applicable, to identify the relationship between its quality management system and any other relevant management system (e.g. environmental or occupational health and satety) and tacilitate the integration of such systems.
