BS 8473:2006 pdf download.Intruder and hold-up alarm systems - Management of false alarms - Code of practice.
10.2 Restore management centres (RMCs)
Only the following premises may be used as RMCs.
a) An ARC conforming to BS 5979 for the monitoring of I&HASs.
b) A satellite operated and owned by an ARC conforming to BS 5979 for the monitoring of I&IIASs.
c) The head office or installing branch of the alarm company that maintains the l&I-IAS.
d) A secure office for a specific organization’s sole use in order to manage the restoring of l&HASs on their own premises.
One RMC may be used during certain hours of the day and another RMC may be used during the remaining hours of the day. At any given time, however, there should not be more than one designated RMC for a particular I&l-IAS.
The alarm company should ensure that the client has been informed of the correct contact details for the designated RMC at any time.
10.3 Methods of restoring
Restoring of the conditions defined in 10.1 should only be carried out:
a) by the alarm company’s service technician at the supervised premises;
b) by the operator at the supervised premises, acting in conjunction with the RMC and authorized by the RMC, in accordance with 10.4. 10.8 and 10.9:
c) remotely by means of electronic signals transmitted from the RMC (the RMC acting in conjunction with the operator in attendance at the supervised premises) and authorized by the duty officer at the RMC, in accordance with 10.4, 10.8 and 10.9.
Only the following premises may be used as RMCs.
a) An ARC conforming to BS 5979 for the monitoring of I&HASs.
b) A satellite operated and owned by an ARC conforming to BS 5979 for the monitoring of I&IIASs.
c) The head office or installing branch of the alarm company that maintains the l&I-IAS.
d) A secure office for a specific organization’s sole use in order to manage the restoring of l&HASs on their own premises.
One RMC may be used during certain hours of the day and another RMC may be used during the remaining hours of the day. At any given time, however, there should not be more than one designated RMC for a particular I&l-IAS.
The alarm company should ensure that the client has been informed of the correct contact details for the designated RMC at any time.
10.3 Methods of restoring
Restoring of the conditions defined in 10.1 should only be carried out:
a) by the alarm company’s service technician at the supervised premises;
b) by the operator at the supervised premises, acting in conjunction with the RMC and authorized by the RMC, in accordance with 10.4. 10.8 and 10.9:
c) remotely by means of electronic signals transmitted from the RMC (the RMC acting in conjunction with the operator in attendance at the supervised premises) and authorized by the duty officer at the RMC, in accordance with 10.4, 10.8 and 10.9.
